• You can now view System Performance in
Enlighten.
8
Build the Virtual Array in Enlighten
• Log in to Enlighten.
• Use Array Builder to create the virtual array using
the installation map as your reference.
• To see the Array Builder demo, go to
http://enphase.com/support/videos.
Troubleshooting
Wi-Fi Connection Issue
If Wi-Fi connection fails, retry the connection steps as the
connection window may have timed out.
Remember that metal enclosures or obstructions impede
wireless communication.
If you remove the wireless adapter, wait 15 seconds before
reinserting it.
Internet Connection Issue
If, after 15 minutes, you see -Web instead of +Web, make
sure that the broadband router is operational. Check that
other devices at the site can access the Internet.
If the broadband router is operational, press and hold the
Envoy menu button. Release the button when the LCD
displays Get New IP Address. Wait for 5 minutes.
If this fails, unplug the Envoy, wait for 20 seconds, and
plug it back in. Wait 5 minutes for connection.
Power Line Communication Level is Low
If the number of bars is fewer than three as a result of
a communication check, relocate the Envoy to the AC
outlet closest to the load center. (You may also need to
use power line communication bridges if the load center is
remote from the router).
Device Detection Slow
If, after 30 minutes (longer for large installations), the de-
vice count shown is lower than the number of microinvert-
ers installed, or if the number of bars is between zero and
two, relocate the Envoy to the power outlet closest to the
load center.
Device Detection Stalled
If the number of bars is three or more, but the Envoy has
not detected all of the installed microinverters within 30
minutes (longer for large installations), contact Enphase
Customer Support.
a
b
e
e
Enphase Energy Customer Support: support@enphaseenergy.com
FCC Statement: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to
try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible
for compliance may void the user’s authority to operate the equipment.
This Class B digital apparatus complies with Industry Canada ICES-003.
7
d
Check the Envoy’s Progress
An automatic device scan will detect the microinverters
when the DC and AC connections are completed and
the AC circuit is energized.
a. Check the Power Line Communications
• Check the number of bars shown on the Envoy
LCD (Level/Devices screen). If fewer than three bars
are shown, see Troubleshooting
c
.
[ ]
Level:
Devices: 25
b. Stop the Scan When All Devices are Detected
• Check that the Envoy LCD shows a complete device
count after about 30 minutes. If it does not, see
Troubleshooting
d
and
e
.
• Once all devices have been detected, disable the
Envoy’s device scan:
• Press and hold the Envoy menu button (on the
right side of the Envoy).
• Release the menu button when the LCD displays
Disable Device Scan.
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