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The warranty is not valid when:
1. There are amendments in the warranty policy, sales receipt or invoice
or the absence of any of these original documents.
2. There is damage or deterioration of the device due to improper use or if
the device has been modied or repaired by an unauthorized third party.
3. There is damage of the product due to defects incurred during
transportation, such as bumps, bangs or improper handling.
4. There is damage due to humidity or any kind of liquids, foreign bodies
inside the device or the use of unapproved, unadvised accessories with
the device contradictory to the user manual.
5. The device is not used in accordance with the respective user manual
or with its supplied accessories.
6. There is partial or total damage or loss of the device, due to natural
disasters (such as earthquakes, oods, re, lightening and so on), force-
majeure or accident.
7. There is damage to the device after being subjected to high dust
environments, humidity or application of excessive voltage from the
power supply.
8. The product’s serial number does not match the one in the policy or it
has been amended or erased.
9. There is cosmetic damage, including but not limited to scratches and
dents.
Customer Support
This chapter provides customer support contact information for the Edge
device. For service, refer to the store where you purchased the Edge device
or visit our website at ENVIG.COM
When contacting a local service center, have the device serial number
ready. The serial number is located on the top panel of the device. Customer
satisfaction is our top priority.
To help us provide you with the best support possible, please send us your
comments and suggestions. Contact information is provided on the back
cover of this manual or via our website.
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