How to fix low frame rates at 4K resolutions with epiphan video Media Converter?
To optimize performance with the epiphan video Media Converter, especially at 4K resolutions, use an Intel USB host controller. Also, adjust the color space settings in your application. NV12 and I420 (4:2:0) are available at 15, 23.97, 24, 25, 29.97, or 30 fps, while YUY2 (4:2:2) supports 5, 10, 15, or 20 fps.
Why can't I capture UHD at 30 fps with epiphan video Media Converter in VLC?
If you're unable to capture UHD resolutions at 30 fps using VLC with your epiphan video Media Converter, it's because VLC doesn't support the NV12 (4:2:0) colorspace. To resolve this, capture in either the YUY2 (4:2:2) colorspace, which will reduce the frame rate to 20 fps, or I420 (4:2:0) which will allow you to capture at speeds of up to 30 fps.
What to do if firmware update fails on epiphan video Media Converter?
If the firmware update fails for your epiphan video Media Converter, and you're updating on a computer running Windows 8.1 or 10 with your device connected to an Etron 3.0 host controller, perform the firmware update on another computer (without an Etron USB host controller) or using another USB port on the same computer.
Why does my recorded file have no audio with epiphan video Media Converter?
If your recorded file from the epiphan video Media Converter doesn't have audio and you're using VLC Media Player 2.2.1, downgrade to an earlier version or use a different capture application, such as Quicktime.
Why are incorrect input resolutions detected on epiphan video Media Converter?
If your epiphan video Media Converter detects incorrect input resolutions, and you are using Windows 8.1 or 10 with VLC Media Player 2.2.1, downgrade to an earlier version of VLC or use a different capture application, such as Adobe FMLE.
What to do if epiphan video Media Converter captured video displays black screen?
If the captured video file from your epiphan video Media Converter displays a black screen when opened, and you're capturing on Windows 8.1 using Windows Movie Maker with your AV.io 4K connected to an Etron EJ188H USB 3.0/2/0 host controller, switch to a different capture application, connect to a different USB port, or upgrade to Windows 10.
Why can't video resume after stopping a Skype call with epiphan video Media Converter?
If video cannot be resumed if stopped during a Skype call with your epiphan video Media Converter, and you're capturing on Ubuntu 14.04 LTS with your AV.io 4K connected to an Etron EJ168A USB 3.0 controller, switch to a different USB port or simply avoid stopping the Skype call. If it is not possible to stop the Skype call or if it stops accidently, disconnect and reconnect the device. You may need to restart the video call.
How to stop Quicktime crashing with epiphan video Media Converter on MacOS 10.12?
If Quicktime crashes when using a frame grabber to record video in MacOS 10.12 with epiphan video Media Converter, this can be circumvented by selecting the Maximum Quality Recording option in the Quicktime drop-down menu. This issue is with the Operating System itself, and affects all brands of video grabbers.
What to do if AV.io 4K is not detected as audio device on epiphan video Media Converter?
If your AV.io 4K is not detected as a valid audio device with the epiphan video Media Converter, and you're capturing using Chromebook Apps Clipchamp and WebRTC on Google Chrome OS v43.0.2357.125 (64 bit), use a different Chromebook app to capture both video and audio, such as Screencastify or MediaCore Capture.
Outlines the return-to-depot warranty policy for Epiphan Video products.
Provides contact methods and information required for technical assistance.
Explains the meaning of the indicator LED colors and states.
Allows custom input resolutions, overriding EDID/UVC descriptors for flexibility.
Solutions for general issues affecting all platforms.
Solutions for specific problems encountered on Windows.
Solutions for specific problems encountered on macOS.
Solutions for specific problems encountered on Ubuntu.
Solutions for specific problems encountered on Chromebooks.
General| Video Output | USB 3.0 |
|---|---|
| Audio Input | Embedded HDMI audio |
| Audio Output | USB audio |
| Operating System Support | Windows, macOS, Linux |
| Video Input | HDMI |
| Input Resolution | Up to 4K (4096 x 2160) |
| Power Supply | USB bus-powered |
| Supported Formats | HDMI |
| HDMI Standard | HDMI 1.4 |
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