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Hannah BennettSep 23, 2025
What to do if firmware upgrade fails on epiphan video Media Converter?
- Aamy13Sep 23, 2025
Reboot the system and try again. If the problem persists, contact Epiphan support at support@epiphan.com.
What to do if firmware upgrade fails on epiphan video Media Converter?
Reboot the system and try again. If the problem persists, contact Epiphan support at support@epiphan.com.
What to do if Adobe Premiere Pro won't load .mp4 recording from epiphan video Media Converter?
If Adobe Premiere Pro won't load your .mp4 recording from epiphan video Media Converter, check if the selected recording format is MP4- Fragmented. Adobe Premiere Pro does not currently support fragmented .mp4 files. Convert the clip to progressive .mp4 format using ffmpeg or a third-party software such as Handbrake to preserve both audio and video output before editing in Adobe Premiere Pro.
Why are audio and video out of sync in Adobe Premiere Pro with epiphan video Media Converter?
If the video playback is fine, but the audio and video are out of sync when playing the clip in Adobe Premiere Pro, convert the clip to a constant frame rate using third-party software, such as Handbrake, before editing in Adobe Premiere Pro. Adobe Premiere Pro has a known issue handling video that is recorded using a variable frame rate.
How to improve image quality on epiphan video Pearl Nano Media Converter?
To improve image quality on your epiphan video Media Converter: 1. Ensure the source resolution is used as the output or recorded resolution. 2. Increase the Bitrate value and/or decrease the Limit frame rate value in the Encoding menu.
What to do if stream won't play in my media player from epiphan video Media Converter?
If the stream won't play in your media player, verify that the Stream Type matches with the media player used and that you have the correct URL or SDP file for the player. If you still cannot see the stream, try disabling your local computer firewall. If the issue is still not resolved, contact Epiphan Support at support@epiphan.com.
Why can't I register epiphan video Media Converter with Kaltura using same device name?
If you deregister Pearl Nano from Kaltura and then too quickly register again using the same name, you may receive the following error message "Unable to register device: System name [MyPearl] already exists". To avoid this, ensure the deregistered Pearl Nano entry in the list of encoder devices disappears before registering again using the same device name.
How to fix latency on video output port of epiphan video Pearl Nano Media Converter?
If there's noticeable latency on the video output port of your epiphan video Media Converter, disabling the audio on the video output port may improve latency.
What to do if epiphan video Pearl Nano is not starting up correctly?
If the system is not starting up correctly, ensure there is no USB stick inserted into a USB port during power up. A potential conflict with the internal hard drive could cause unexpected behavior.
What to do if recording won't start on epiphan video Media Converter?
If recording will not start on your epiphan video Media Converter, check the Disk Status Information to see if the system is out of storage space.
How to stop video streamed to set-top box from epiphan video Pearl Nano dropping frames?
If you're streaming to set-top boxes that have 10/100 Mbps interfaces on the same Gigabit Ethernet and you notice frames are dropping, you can limit the bandwidth of the stream using traffic shaping to adapt for lower bandwidth set-top boxes and prevent frame drops.
General| Brand | epiphan video |
|---|---|
| Model | Pearl Nano |
| Category | Media Converter |
| Language | English |
