Epson DS-C490

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Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner

backwards.

2. Open the input tray.

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Table of Contents3
DS-C330/DS-C490 User's Guide7
Product Basics8
Product Features8
Product Parts Locations10
Product Parts - Front10
Product Parts - Back12
Product Parts - Inside13
Optional Accessories and Replacement Parts13
Scanner Position14
Using the Control Panel18
Control Panel Buttons and Lights18
Changing the Power off and Sleep Timer Settings21
Available Software23
Loading Originals25
Scanner Positions25
Loading Originals in the Input Tray26
Loading Large Originals41
Loading Long Paper47
Loading Booklets (DS-C490)54
Loading Passports58
Loading Multiple Sizes of Originals in the Input Tray66
Original Document Specifications72
Loading Plastic and Laminated Cards in the Input Tray76
Plastic and Laminated Card Specifications80
Loading Special Originals81
Special Original Specifications89
Scanning92
Starting a Scan92
Starting a Scan from a Scanner Button92
Adding and Assigning Scan Jobs with Document Capture Pro - Windows93
Adding and Assigning Scan Jobs with Document Capture - Mac96
Starting a Scan Using the Epson Scan 2 Icon97
Starting a Scan from a Scanning Program99
Scanning with Document Capture Pro or Document Capture101
Scanning with Simple Scan in Document Capture Pro - Windows101
Scanning with Job Scan in Document Capture Pro - Windows103
Scanning with Document Capture - Mac104
Scanning in Epson Scan 2107
Additional Scanning Settings - Main Settings Tab111
Additional Scanning Settings - Advanced Settings Tab111
Scanning Settings for Special Documents113
Image Format Options114
Scan Resolution Guidelines115
Scanning Special Projects115
Scanning Two Originals Onto One Sheet (Stitching Images) - Windows116
Scanning Multi-Page Originals as Separate Files - Windows119
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2122
Saving a Scan as an Office Format File - Windows123
Saving a Scan as an Office Format File - Mac125
Scanning to a Sharepoint Server or Cloud Service - Windows129
Scanning to a Sharepoint Server or Cloud Service - Mac131
Cleaning and Transporting Your Product133
Cleaning Your Product133
Cleaning Inside Your Product133
Resetting the Number of Scans after Cleaning144
Replacing the Rollers146
Resetting the Roller Counter156
Transporting Your Product157
Solving Problems160
Scanner Light Status160
Solving Scanning Problems161
Product Does Not Turn on or Turns off Unexpectedly162
Scanner Button Does Not Work as Expected162
Scanning Software Does Not Operate Correctly163
Cannot Start Epson Scan 2163
Cannot Start Document Capture Pro (Windows) or Document Capture (Mac)164
Paper Feeding Problems164
Paper Jam Problems167
Paper Protection Does Not Work Correctly175
Scanning Is Slow176
Solving Scanned Image Quality Problems176
Back of Original Image Appears in Scanned Image177
Scanned Characters Are Blurry177
Characters Are Not Recognized During Conversion to Editable Text (OCR)178
Ripple Patterns Appear in an Image179
Uneven Colors Appear in Scanned Image179
Spots or Lines Appear in All Scanned Images179
Scanned Image Is Cropped180
Cannot Solve Problems in the Scanned Image180
Updating Applications and Firmware181
Resetting the Epson Scan 2 Settings182
Uninstall Your Product Software183
Uninstalling Product Software - Windows183
Uninstalling Product Software - Mac184
Where to Get Help (U.S. and Canada)184
Where to Get Help (Latin America)185
Technical Specifications188
Windows System Requirements188
Mac System Requirements188
General Specifications189
Dimension Specifications190
Electrical Specifications191
Environmental Specifications192
Safety and Approvals Specifications192
Notices194
Important Safety Instructions194
Restrictions on Copying196
Default Delay Times for Power Management for Epson Products197
Binding Arbitration and Class Waiver197
Trademarks200
Copyright Notice201
Libtiff Software Acknowledgment201
A Note Concerning Responsible Use of Copyrighted Materials202
Copyright Attribution202

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