Epson ES-400 - Scanning Is Slow

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6. Close the scanner cover.
7. Carefully follow all loading instructions when you reload originals.
If originals jam in the scanner frequently, try the following:
• Press the slow mode button to slow down the scanning speed.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
• If the roller counter is nearing end of life, replace the roller assembly kit.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• Make sure slow mode is turned off.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security
software instructions for details. The TWAIN.log file is saved in C:\Users\(user
name)\AppData\Local\Temp.
Note: You may need to unhide system folders to view files in that location.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements