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You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also check for errors by pressing the Estado button to display the Status Menu.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Paper jam If paper is jammed in the product, follow the instructions in this
guide to remove the jammed paper from the indicated area.
Printer error. Turn the power off and
on again. For details, see your
documentation.
A serious error has occurred. Turn the product off and then back
on again. If the error continues, check for a paper jam. If there is
no paper jam, contact Epson for support.
Maintenance box is at the end of its
service life. You need to replace it.
You must replace the maintenance box to continue printing.
No dial tone detected. Make sure the phone cable is connected correctly and the
phone line works. If you connected the product to a PBX (Private
Branch Exchange) phone line or Terminal Adapter, turn off the
Dial Tone Detection setting.
Combination of IP address and
subnet mask is invalid. See your
documentation.
There is a problem with the network connection to your product.
Recovery mode An error has occurred during firmware updating. Connect your
product using a USB cable and try downloading the Firmware
Update from Epson's support website. If you still need help,
contact Epson for support.
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