• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic: Solving Setup Problems
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems in the Rear Paper Feed Slot
Paper Jam Problems Inside the Product
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it. Then reload it in the rear paper feed against the right side
and beneath the tab. Slide the edge guide against the edge of the paper, making sure that the paper
stack is not above the arrow mark on the edge guide.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Do not load paper with holes punched in it.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
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