Cannot Transfer Photos To or From a Memory Card or Device
If you have problems transferring photos to or from a memory card or USB device inserted in your
product, try these solutions:
• Make sure your memory card or device is compatible with the product.
• Make sure your product is securely connected to your computer.
• If you are transferring photos to a memory card, check the memory card's write-protect tab to make
sure it is set to allow writing to the card.
Parent topic: Solving Memory Card Problems
Related references
Memory Card Types
Memory Card File Specifications
Related topics
Transferring Photos on a Memory Card
Message Appears Prompting You to Reset Ink Levels
If you see a message on the LCD screen to reset the ink levels, refill all of the ink tanks or the ink tanks
indicated on the LCD screen, select the colors that you refilled on the LCD screen, then press the start
button to reset the ink levels.
Note: Depending on the operating conditions, you may see the ink reset message even when there is
still ink in the tanks.
Parent topic: Solving Problems
When to Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Printing Software - Windows
Uninstalling Product Software - OS X
Parent topic: Solving Problems
Uninstalling Printing Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
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