with sufficient credit to cover the price of the replacement product. You will be billed at the
Manufacturer’s Suggested Retail Price for the printer if the defective product is not returned to
Epson within 10 business days of shipment of the replacement product from Epson. If the unit is
returned damaged because you have not properly packed or shipped it, you will be billed for the
damage. Upon verification of security, Epson will ship the replacement unit promptly, typically via
next business day delivery for most business locations. Shipments to more remote locations and
to residential addresses may be shipped for later delivery. For calls completed prior to 1:00 PM
Pacific Time the exchange unit will usually ship the same day. For calls completed after 1:00 PM
PT the exchange unit will usually ship on the following business day.
It is your responsibility to unpack, re-install optional components (interface cards, paper tray,
roll paper spindle, etc.), and set up the exchange product at your location. It is also your
responsibility to properly repack the defective product in the exchange unit box and return it
to Epson within 10 business days using any instructions provided by Epson. You will need to
remove all optional components prior to its return. (For details on packaging and shipping,
please see “Repackaging and Transportation Instructions,” below.)
Repair Program: Under the Repair Program, you must either (a) ship your defective unit directly
to Epson’s central service facility, or (b) carry in the unit to an Epson-authorized Customer Care
Center near you. The defective unit will either be repaired and sent back to you, or, if it is
determined that repair is not practical, you will be sent a replacement unit.
If you choose method (a) above, you must first contact an Epson support technician, who will
explain the details and times for pick-up of the defective unit from your location. You will need to
package the unit in its original box and packing materials and prepare it for shipping. If you do
not have the box or packing materials you may obtain them through Epson. Please allow five to
seven business days after pick-up for the repaired unit or a replacement unit to be sent to you. If
you choose method (b) above, you can transport the unit without packaging. (For details about
proper packing, shipping, and carry-in procedures, please see ”Repackaging and Transportation
Instructions,” below.)
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