To Next PageTo Next Page
Need help?Do you have a question about the Epson WF-C5390 and is the answer not in the manual?
Instructions for unpacking the printer and removing all protective materials before setup.
Steps to connect the power cord, turn on the printer, and select initial settings.
Guide to installing ink packs, including shaking, inserting, and charging the ink.
Instructions for loading paper into the cassette and adjusting the paper guides.
Steps to download and install the printer software package on your computer.
Instructions for connecting a telephone cord to set up fax functionality.
Information on printing from mobile devices and using voice assistants with the printer.
Solutions for network setup problems, including connection reports and password entry.
Guidance on resolving print issues like lines or incorrect colors by running checks.
Troubleshooting for a dark screen or issues with USB cable connections to the product.
Details on Epson specialty papers, ink packs, and where to purchase supplies.
How to find the User's Guide, access online resources, and contact technical support.
This document serves as a "Start Here" guide for the Epson WF-C5390 and WF-C5890 printer models, providing essential instructions for initial setup, configuration, and basic operation. It covers unpacking, installing ink supply units, loading paper, connecting the fax line (WF-C5890 only), installing software, and information on mobile and voice-activated printing. The guide also includes troubleshooting tips and details on where to find support and replacement supplies.
The Epson WF-C5390 and WF-C5890 are multifunction printers designed for office use, offering printing capabilities. The WF-C5890 model extends functionality to include scanning and faxing, making it a more comprehensive all-in-one solution. These devices are built to work with Epson ink packs, which are designed for reliable performance and print quality. The printers support various connection methods, including wireless, direct USB, and wired Ethernet, allowing for flexible integration into different network environments. They are compatible with both Windows and Mac operating systems, and also support printing from Chromebooks and mobile devices via dedicated apps and services. The printers are designed to handle different paper types and sizes, with a paper cassette for standard media and a rear paper feed slot for specialized media.
The setup process begins with unpacking the printer, which involves removing all protective materials from inside the device, including pieces from under the printer cover or scanner unit. For the WF-C5390, this involves lifting the printer cover, while for the WF-C5890, it's the scanner unit. After removing the protective materials, the output tray needs to be inserted gently.
Powering on the device involves connecting the power cord to the back of the product and an electrical outlet. It's crucial not to connect the printer to a computer at this stage. Once powered, the control panel needs to be raised, and the product turned on. Users are then prompted to select their language, date, and time. For the WF-C5390, this is done using arrow and OK buttons, while the WF-C5890 uses an LCD screen. These settings can be adjusted later via the control panel.
Ink installation is a key step. The process involves unlocking and opening the ink pack tray cover. Users press an ink pack tray to release it, then pull it out. A protective piece must be removed and discarded from the ink pack tray. Each ink pack needs to be shaken 10 times before removing it from its packaging. It's important not to touch the green chip on the ink pack. The handle on the ink pack tray is moved forward, the ink pack is placed into the tray, and then the handle is moved back to its original position, ensuring the ink pack is fully inserted and level with the top of the tray. The ink pack tray is then inserted into the printer. This process is repeated for all other ink packs, ensuring that each pack's color matches the correct color slot in the printer. The ink packs are keyed, so they will only fit into the correct slot. After all ink packs are installed, the ink pack tray cover is closed and locked. The printer then begins charging the ink, a process that takes approximately 9 minutes. During this time, it's critical not to unplug or turn off the product, raise the printer cover or scanner unit, or open the ink tray cover, as this can waste ink. After charging, the LCD screen will guide the user to adjust print quality.
Loading paper involves pulling out the paper cassette after ink charging is complete. The side edge guides are slid all the way out, and the front edge guide is set to the desired paper size. Paper should be inserted with the glossy or printable side down, ensuring it's under the arrow mark for the paper type and loaded against the front edge of the cassette. The edge guides are then slid against the paper, but not too tightly. The cassette is kept flat while being inserted all the way, and the output tray extension is pulled out. Finally, paper settings are selected on the product's control panel.
For the WF-C5890, connecting the fax line involves plugging a phone cord into a telephone wall jack and into the LINE port on the product. Users can choose to set up the fax immediately or later via the LCD screen.
Software installation requires the product to be disconnected from the computer initially. Users download and run the software package from the Epson support website. During the setup program, when the "Select Your Connection" screen appears, users can choose between wireless connection (the installer attempts to set this up automatically, but network name and password may be needed), direct USB connection (requires a USB cable, not included), or wired network connection (requires an Ethernet cable, not included). PCL or PostScript drivers can also be downloaded from the support page.
Mobile and voice-activated printing features include direct printing from Android devices (v4.4 or later) by connecting the printer and device to the same network. The Epson Smart Panel® app allows mobile devices to act as a control center for printing and scanning (scanning only available on WF-C5890). Epson Connect™ enables remote printing, and voice-activated assistants can be used to print various items by linking the printer to an Epson Connect account.
The guide emphasizes the use of genuine Epson ink packs, stating that the printer is designed to work only with them. Third-party ink packs are not compatible and may not function properly. Epson periodically provides firmware updates to address security, performance, and bug fixes, which may affect the functionality of third-party ink.
For troubleshooting network setup issues, users are advised to print a network connection report, ensure the correct network name (SSID) is selected, restart their router, and allow firewall alerts if they appear. If network security is enabled, the correct network password (WEP key or WPA passphrase) must be entered.
If printouts have lines or incorrect colors, users should run a nozzle check and clean the print head if necessary. If the product's screen is dark, it can be woken from sleep mode by touching the screen (WF-C5890) or pressing any button. If the product isn't found after connecting with a USB cable, users should ensure the product is turned on and the USB cable is securely connected.
The guide also mentions that the two protective pieces removed during unpacking should be kept for future transportation of the product.
For further assistance, users are directed to the online User's Guide, accessible via desktop icons (Windows) or in Applications/Epson Software/Guide (Mac). Technical support is available through the Epson website, where users can download drivers, view videos, manuals, and FAQs, or contact support by phone. Epson also offers a recycling program for end-of-life hardware and ink packs, with information available on their website.
General| Maximum Print Resolution | 4800 x 1200 dpi |
|---|---|
| Paper Capacity | 250 sheets |
| Print Speed (Black) | Up to 25 ppm |
| Print Speed (Color) | Up to 25 ppm |
| Duplex Printing | Yes |
| Paper Sizes | A4, A5, A6, B5, Letter, Legal |
| Connectivity | USB, Ethernet, Wi-Fi, Wi-Fi Direct |
| Mobile Printing | Epson iPrint, Apple AirPrint, Google Cloud Print |
| Ink Yield (Color) | Approx. 5, 000 pages (standard capacity) |
| Ink Type | DURABrite Ultra pigment ink |
