Mac System Requirements
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8: Navigate to the Start screen and select EPSON Scan Settings. Make sure the correct
Connection setting is selected, then click the Test button.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the
Test button.
Mac OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings.
Make sure the correct Connection setting is selected, then click the Test button.
• Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
Parent topic: Solving Scanning Problems
Related tasks
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture
Related topics
Starting a Scan
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Image is Distorted or Blurry
Image Colors are Patchy at the Edges
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