Parent topic: Solving Problems
Related tasks
Changing Automatic Update Options
Product Status Messages
If you see an error code on the LCD, see the solutions here to troubleshoot it.
LCD code Condition/solution
E-01 A fatal printer error has occurred. Turn the product off and then back on again. If
the error continues, check for a paper jam. If there is no paper jam, contact Epson
for support.
E-02 A fatal scanner error has occurred. Turn the product off and then back on again. If
the error continues, contact Epson for support.
E-11 An ink pad needs service. The ink pad is at the end of its service life. Turn off the
product and contact Epson for support.
W-01 A paper jam has occurred. Remove the jammed paper, then press the button
displayed on the LCD screen. You may also need to turn the printer off and on
again.
W-11 An ink pad is nearing the end of its service life. Contact Epson for support. (To
continue printing, press the start button.)
W-12 Ink cartridges are installed incorrectly. Press down each of the ink cartridges
gently to make sure they are installed correctly.
W-13 An ink cartridge indicated on the LCD screen is not recognized. Replace the ink
cartridge. Epson recommends using genuine Epson ink cartridges.
I-22 To establish a wireless connection using an access point, press the button on the
access point or click the button on the access point's wireless settings screen
displayed on your computer screen.
I-23 Enter the PIN code displayed on the LCD screen into the access point or computer
within two minutes. If you wait longer than two minutes, a time-out error occurs,
the code changes, and you must enter a new code.
I-31 To make wireless connection settings from your computer, insert your product CD
into your computer and follow the on-screen instructions.
I-41 The Paper Configuration setting must be turned on to use AirPrint.
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