Problems and Solutions 19
Printing and Copying Problems
■ Make sure your original is positioned in the front right corner of the glass. If the edges
are cropped, move your original away from the edges slightly.
■ Make sure your paper is loaded short edge first and is positioned against the right side
with the edge guide against its left side. Don’t load paper above the arrow mark inside
the edge guide.
■ Make sure the paper size settings are correct for the paper you loaded.
■ Printing stops when an ink cartridge is expended. If a color cartridge is expended, you
may be able to continue printing temporarily with black ink; see the online
User’s Guide for more information. If the black cartridge is expended, you must
replace it to continue printing.
Paper Feeding Problems
■ If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to
separate the sheets a little. Then reload the paper against the right side, and slide the
left edge guide against the paper (but not too tightly).
■ Do not load too many sheets at once. See your online User’s Guide for more
information.
■ If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, lift up the scanner, remove the jammed paper and torn
pieces, then lower the scanner.
3. Press
x to resume printing. If the error message does not clear, turn the printer
off and then back on.
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