Equalizer Systems Limited Warranty Policy
October 2010
1.
Only warranty claims with prior written or verbal authorization from Equalizer Systems will be recognized, all other claims will be denied.
2.
Equalizer Systems warrants slide out and leveling system components for a period of one year from the date of original sale of the vehicle. This
warranty covers defects in material and workmanship only. Equalizer Systems is not liable for any damage due to abuse, neglect, misuse, negligence,
misapplication, error of operation, accidental or purposeful damage or damage due to an “act of God” such as, wind or rain damage, flood, lightning or other
natural occurrence of the like. Equalizer Systems limited warranty is applicable to the Equalizer Systems components only and does not apply to the
vehicle, apparatus or property to which it is attached. Warranty parts will be shipped at no charge if the repair is authorized by an Equalizer Systems
representative. Purchased components used in authorized warranty repairs will be reimbursed at the original purchase price.
3.
Labor and freight expenses due to warrantable parts defects or workmanship will be reimbursed for a period of one year from the date of original sale of
the vehicle. Freight expenses will either be prepaid by Equalizer Systems or reimbursed at the UPS Ground rate only. Any additional shipping charges or
requirements are the obligation of the vehicle owner or service center performing the warranty repair. The owner or service center’s obligation may include
overseas shipping charges, border fees, brokerage fees and any other additional fee of the like.
4.
Warranty labor will be reimbursed only for claims that have prior written or verbal authorization from an Equalizer Systems representative. Warranty
labor compensation is required to correspond with the “Warranty Parts Replacement Time Guideline” published by Equalizer Systems. Any warranty repair
not listed on this guideline will require prior authorization from an Equalizer Systems representative. A reasonable time allowance will be determined by
the Equalizer Systems representative. Any warranty repair that is not listed on this guideline that is performed without prior authorization will be denied
without exception. Time associated with learning about the repair or excessive diagnostic and installation time will not be reimbursed. Warranty labor will
be reimbursed at the authorized service center’s published shop rate if the rate is reasonable
for that region. Overtime labor will not be reimbursed without exception.
5.
Labor, parts and freight credit (if applicable) will be sent after the parts are tested and the warranty claim is validated. Returned parts that are found to be
in normal operating condition are not warrantable and will be charged to the owner or service center. Equalizer Systems reserves the right to charge back
the service center for labor claim payments previously submitted if the installation of the warranted part is found to be inadequate at a later date.
6.
Claims will be denied if the date submitted is greater than 30 days from the repair date.
7.
Prior authorization is required before parts may be sent back to Equalizer Systems. A Return Authorization Number is required for items to be accepted.
8.
Complete systems are not warranted unless authorized by an Equalizer Systems representative. There are absolutely no exceptions to this clause.
9.
Consideration should be taken regarding the location and protection of Equalizer Systems’ components prior to installation. Please reference our
installation manuals for recommended locations and maintenance, or visit www.equalizersystems.com for more information. The failure of any Equalizer
Systems’ component due to extreme environmental conditions, improper installation, or lack of maintenance will not be covered under warranty.
10.
Warranty coverage for parts or systems sold by non-authorized resellers (such as live or internet auctions) will be at the discretion of Equalizer Systems.
11.
This warranty begins upon the original sale date of the vehicle and is transferable, with limitation, to subsequent owners upon furnishing the original
sale date of the vehicle and proof of purchase. Only the remainder of the one year parts warranty is applicable. Warranty labor and freight are only
applicable to original owner of the vehicle.
12.
Equalizer Systems is not liable for loss of time, manufacturing costs, labor, material, loss of profits, direct or indirect damages incurred by the vehicle
manufacturer.
13.
Excessive warranty labor resulting from inadequate access to the Equalizer Systems product will not be reimbursed.
14.
Equalizer Systems will not pay a markup on warranty parts unless required by law.
15.
Travel expenses, hotel, telephone, fuel or any other expenses of the like are not covered under warranty.
Replacement Parts:
1. Replacement parts are warranted under the same guidelines listed above for the remainder of the original warranty or 90 days, whichever is longer. Proof
of warranty repair date and original vehicle purchase date are required.
No additional warranties, expressed or implied, are authorized by Equalizer Systems
This warranty voids all previous issues.
Questions concerning this warranty should be directed to:
Equalizer Systems
55169 CR 3 North
Elkhart, IN 46515
1-(800) 846-9659
1-(574) 266-6083 fax
To activate your warranty, please visit our website at http://equalizersystems.com/service/activate-warranty
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