Erco & Gener GenPro 20e User Manual (English)

Questions and Answers:

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Holly WagnerAug 1, 2025
How to fix Erco & Gener GenPro 20e Modem returning nothing or random characters?
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  Terri BrownAug 1, 2025
  If your Erco & Gener modem returns nothing or random characters, first, ensure that the terminal configuration on your PC corresponds to the modem's settings: Speed = 9600 bps, Data bits = 8, Parity = none, Stop bits = 1, Flow control = hardware. Second, check for any conflicting applications using the same port and close them. Finally, verify that the modem echo is deactivated and without message reporting by entering the command ATE1Q0 followed by AT&W if a backup is required.
J
James LewisAug 6, 2025
How to fix Erco & Gener Modem RS232 communication problem that returns nothing?
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  Cindy BrownAug 6, 2025
  If your Erco & Gener modem's RS232 communication returns nothing, ensure it's correctly powered with an external regulated power source (5.5V to 32V DC). Also, verify the serial cable connection at both the PC and the modem. Finally, ensure the serial cable is correctly wired according to the specifications in chapter 3.2.1.3 15-pin Sub HD female connector.
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Charles HatfieldAug 10, 2025
What to do if Erco & Gener GenPro 20e shows ERROR message with correct syntax but incorrect parameters?
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  Christine CamposAug 10, 2025
  If your Erco & Gener modem displays an ERROR message indicating correct AT command syntax but incorrect parameters, enter the command AT+CMEE=1 to receive an error message with its specific error code instead of just 'ERROR'. Then, re-enter the problematic AT command to obtain the error code, which will be in the form: +CME ERROR : , or +CMS ERROR : . It is also strongly recommended to systematically allow the modem to return error codes by entering the command AT+CMEE=1.
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Catherine BellAug 14, 2025
What to do if Erco & Gener Modem shows NO CARRIER message when attempting a DATA call because the selected modulation type is not supported by the network?
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  Nicole GarciaAug 14, 2025
  If your Erco & Gener modem displays a 'NO CARRIER' message during a DATA call because the selected modulation type isn't supported by the network, ensure that the chosen modulation type is compatible with the network. If it is not, select a compatible modulation type using the command AT+CBST=0,0,1 (1*).
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David JuarezAug 18, 2025
What to do if Erco & Gener Modem COM port is not directed to the GenPro?
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  Jose HatfieldAug 18, 2025
  If you receive an ERROR message indicating that the COM port is not directed to the GenPro but to another modem, enter the command **_ATI._**. A correct response should be **_WAVECOM MODEM.... All other responses indicate a dialog with_** another modem. Verify the COM port used in the communications application.

Erco & Gener GenPro 20e Specifications

General

Brand	Erco & Gener
Model	GenPro 20e
Category	Modem
Language	English

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Questions and Answers:

Erco & Gener GenPro 20e Specifications

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