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Ericsson BusinessPhone 250 User Manual

Ericsson BusinessPhone 250
120 pages
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Operator’s Console
BusinessPhone Communication Platform
User Guide

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Ericsson BusinessPhone 250 Specifications

General IconGeneral
HandsfreeYes
Wall mountableYes
Speed DialYes
Caller IDYes
ConferenceYes
Headset PortYes
Volume ControlYes
TypeDigital Telephone
DisplayAlphanumeric LCD
Power SupplyVia PBX system

Summary

Operator's Console User Guide

Title Page

Official title and user guide designation for the product.

Description

Display

Console's primary output screen for information and prompts.

Menu and Function Keys

Keys that control menu navigation and access functions displayed on screen.

Programmable Keys

Keys for storing numbers and functions, including headset key.

Call Management Keys

Keys like Clear, Speech, Monitor, Notify for call handling.

Operational State Keys

Keys for Off Duty, Volume Control, Mute.

Input/Output Components

Microphone, Loudspeaker, Handset with hearing aid.

Optional Key Panels

Expandable key panels providing additional programmable keys.

Attendance

Off Duty Mode

Reroutes incoming calls to an alternative answering position when activated.

Night Switch Mode

Switches the system to night mode, routing calls to a defined position.

Incoming Calls

Call Identification

Display shows internal caller number/name or external caller number.

Answering Incoming Calls

How to answer calls using the handset or handsfree.

Silent Ringing Feature

Mutes the ringer for incoming calls, indicated only on display.

Outgoing Calls

Making Internal Calls

Procedures for dialling extension numbers or using pre-programmed keys.

Making External Calls

Procedures for accessing external lines and dialling numbers.

Automatic Redial

System automatically redials a number if busy or no answer.

Handling Busy Extensions

Options for transferring or camp-on calls to busy extensions.

During Calls

Call Transferring

Procedures for transferring calls to extensions, with/without announcement.

Call Holding

Putting calls on hold for operator or individual use, and retaking them.

Conference Calls

Establishing and managing three-party conferences.

Call Ordering

Dial Tone Ordering

Ordering external lines with dial tone for other extensions.

Call Ordering On/Off Line

Procedures for ordering calls while remaining on or off the line.

Call Ordering Off Line

Procedures for ordering calls where the caller does not remain on the line.

Diversion

Receiving Diverted Call Information

How to get information about diverted calls.

Bypass Diversion

Procedure to bypass diversion for urgent calls.

Managing Diversion Addresses

Activating, cancelling, and changing internal/external diversion addresses.

Information

Types of Extension Information

Pre-defined text, voice, and free text information for extensions.

Entering Extension Information

Step-by-step process to add information to an extension.

Using Pre-defined Texts

Selecting and entering predefined absence reasons and return times.

Internal Messages

Password Protection

Setting and managing passwords for the message system.

Sending Messages

Direct, call-back, voice, or text messages to extensions.

Managing Messages

Checking returned, sent, and received messages; storing messages.

Mailbox System

Common Mailbox System

Activating and deactivating the common mailbox for messages.

Retrieving Messages

Accessing mailbox messages internally or externally.

Abbreviated Numbers

Number Types

Common vs. individual abbreviated numbers for faster calling.

Programming Individual Numbers

Storing numbers or dial codes on programmable keys.

Dial-by-Name Function

Programming and using keys to call by name.

Call Metering

Cost of Last Call

Displaying the cost of the most recent outgoing external call.

Reading Cost Counters

Checking own or others' call costs and accumulated pulses.

Integrated System Check

Reading out counter values before system reconfigurations.

Group Facilities

Loudspeaker Paging

Broadcasting voice messages to a group of extensions.

Supervision and Telephone Attendance

Monitoring group member status and handling calls for the group.

Group Hunting

Logging in and out of hunt groups to answer calls.

Other Useful Facilities

Account Number Assignment

Placing external call costs onto specific account numbers.

Automated Attendant

Providing voice instructions for callers to reach destinations.

Reminder Function

Setting timed reminders for oneself.

Security

Blocking and Unblocking Extensions

Preventing unauthorized use of the telephone.

Password Management

Selecting and managing a four-digit password for security functions.

Bypassing Blocked Extensions

Temporarily bypassing blocked extensions using a password.

Least Cost Routing

Using Least Cost Routing

Automatically selecting the cheapest connection for external calls.

Manual Least Cost Routing

Dialling an LCR code before an external number for cost savings.

ISDN Facilities

Number Identification

Displaying caller and called party numbers on digital lines.

Answering ISDN Calls

Handling incoming calls from ISDN lines.

Making ISDN Calls

Establishing external calls on ISDN lines.

Optional Equipment

Expansion Key Panels

Adding more programmable keys to the telephone.

Headset Features

Using headsets for handsfree calls and group listening.

Programming

Programming Functions

Assigning functions and short numbers to programmable keys.

Select Ringing Character

Configuring the ringing pattern for incoming calls.

Function Codes and Required Data

Reference table for function codes and associated data.

Display Info

Display Layout

Understanding the structure and fields of the tiltable display.

Status Information Codes

Interpreting abbreviations and codes shown on the display.

Visible Signals

Lamp Indications

Understanding the meaning of different key lamp states.

Audible Adjustments

Personal Settings

Customizing answer mode, extend mode, and signalling mode.

Handset and Loudspeaker Volume

Adjusting volume levels for calls and music.

Ringing Signal Settings

Configuring ringing type, volume, and character.

Tones and Signals

Audible Tones

Descriptions and waveforms of various system tones.

Ringing Signals

Descriptions of internal and external ringing signal patterns.

Write Text

Character Input Method

Using the keypad to input text for messages or directory searches.

Useful Hints

External Line Connections

Considerations for using multiple external lines for calls/conferences.

Installation

Installing Cables

Connecting handset, exchange line, and optional components.

Phone Placement and Cleaning

Guidelines for positioning and maintaining the telephone.

Glossary

Key Term Definitions

Alphabetical list of terms and their explanations.

Telephone Toolbox and Voice Guide

Telephone Toolbox Overview

Information on software and hardware requirements for the toolbox.

Voice Guide for Mailbox System

Description of a pocket guide for the integrated mailbox system.

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