Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
NOT ICE: Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating.
If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and
unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full
dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at
least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period, plug
the vacuum back in and turn on the switch. If the vacuum still does not work, call the
customer service helpline.
Problem Solution
Motor will not start. • Push plug securely into outlet, try another outlet or check
circuit breaker.
• Step on power switch to turn vacuum on.
• See detailed "thermal cut-off" instructions above.
Vacuum cleaner does
not clean carpet.
• Empty dust cup, clean and/or change filter.
• Clean or replace filter regularly to maintain suction.
• Check vacuum height adjustment knob position.
•
Clean brushroll if needed. Page
No suction at the
end of hose or wand.
• See other solutions above.
• Remove clogs from the hose or wand that restrict the airflow.
Page
Burning smell; brushroll
will not turn.
• Check brushroll for debris.
•
Replace broken or out of shape belt.
Vacuum is hard to push.
• Adjust vacuum height knob to a higher position.
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