25
After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | tempo.org/support
If you experience problems with your portable air conditioner, or it appears
not to be operating correctly, check the information below for solutions
to common problems. If none of the solutions offered help you solve your
problem, please contact our after sales support centre for advice.
Do not attempt to repair the appliance yourself!
FAQs & Troubleshooting Guide
Problem Possible Causes Solution
Unit does not
start when
pressing
the POWER
button.
The water full error message
[ E4 ] has appeared on the
screen, indicating that the drip
tray is full.
Drain the condensation
water manually.
The room temperature is lower
than the set temperature.
Reset the temperature.
The protective device has
been activated, or the fuse has
blown.
Wait for three minutes
before attempting to
restart the unit.
The battery in the remote
control has been depleted.
Replace the battery (see
page 35).
The plug is not properly
connected.
Correctly connect the plug
to an appropriate power
point.
The wall socket is defective. Use another socket.
The unit only
runs for a
short while
The set temperature is too
close to the room temperature
Lower the set temperature
The air outlet is blocked. Clear the air outlet.
The unit
stops
automatically.
Set temperature reached.
Lower or raise the set
temperature.
Timer shut down.
Set another timer, or
switch back on for manual
shutdown mode.
Noisy
The ground is not level or not
flat enough.
Make sure to place the
unit on a flat, level ground.
The sound comes from the
refrigerant flowing inside the air
conditioner.
This is normal and no
cause for concern.
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