Evelo Compass - TROUBLESHOOTING; No Power at Display; Low Range Issues; Battery Charging Problems

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If you experience difculty with your EVELO Electric Bicycle, consult the following list.
If you do not nd the problem on this list, contact our Customer Service Team, and we
will work with you to identify the source of the problem and help with a solution. Many
common issues are addressed at http://support.evelo.com/support/solutions.
Symptom Likely Cause Action
No Power at
Display
Red switch in “Off”
position
Make sure the switch at the battery
is “On”. Press and hold “Power”
button on display for 2 seconds.
Range seems
low
Battery not fully charged
Consult other sections of this manual:
“Using your Charger” and “Achieving
the Best Performance From Your
EVELO Electric Bicycle" and "Using
your NuVinci shifter"
Battery won’t
Charge
Charger not connected
/ battery connected
to bike while fully
discharged
Consult “Using Your Charger” section
of this manual / remove battery from
bike before connecting charger.
TROUBLESHOOTING
quest_manual_final_single.indd 25 09/06/2017 19:55