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Evolveo MultiMedia Box A4 - Troubleshooting

Evolveo MultiMedia Box A4
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19
Network connection
Plug the Ethernet cable into the LAN port of the Android TV Box and the other side into the LAN port
of your router or the Ethernet port of your home broadband network.
Connection to the source
Plug the AC adapter into the Android TV Box. When you switch on the device , it starts automatically.
Wireless keyboard and mouse support
The EVOLVEO MultiMedia Box A4 supports the 2.4GHz wireless standard for connecting a
keyboard or mouse.
Remark: Before switching on, switch the TV signal input to the correct source.
Tip: The Android TV Box also supports Wi-Fi connectivity. Go to Settings-Network and select the
correct SSID. Select connect and enter your Wi-Fi password.
Technical specifications
Android 11.0 AOSP
SoC Amlogic S905Y4
64-bit quad-core ARM Cortex A35 processor
ARM Mali G31 MP2 GPU processor
4GB RAM, 32GB storage
Dual-band WiFi 2.4/5G, 802.11a/b/g/n/ac
4Kx2K@60fps H.265/H.264/VP9/AV1/MPEG-2
DC input 12 V/1 A
2 x USB 2.0
Micro SDHC/SDXC card slot
HDMI 2.1, HDR 10, HLG, HDR 10+
RJ-45 LAN 10M/100M
Adapter AC100-240V, 50/60Hz
Troubleshooting
The Problem
Possible cause
Solution
After switching on,
the display does not
appear
Power is not connected, or the
socket is not energized
Connect the plug, make sure the
electrical outlet has normal
voltage
The TV shows a
picture, but you
can't hear the
sound
The audio cable is not
connected.
Android TV Box is in SILENT
mode
Too muted
volume
Reconnect the audio
cable
Press the mute button
Increase the volume
Unable to
connect to the
network
Cable connection is not usual
Wi-Fi is off or the signal is too
weak
Reconnect to the internet
Restart Wi-Fi or change the
router's location