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Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights,
chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and
covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence,
improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or
use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively
offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888- 571-
2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be
fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part
must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is
required prior to returning items. All transportation costs and shipping damage incurred while
submitting units and/or parts for repair or replacement are the responsibility of the original
purchaser.
SHIPPING DAMAGE AND SHIPPING POLICIES
Shipping Damage
In the event shipping damage occurs, it must be reported and addressed in a timely manner.
Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is
extremely damaged and the bike is beyond repair, please refuse the shipment, and contact
Ewheels for further steps.
Shipping – Domestic
When applicable, part costs will be covered under warranty, and all warranty items will be
shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.
Shipping – International
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