Facebook Portal User Manual

Portal, Portal Mini and Portal+
This article applies to Portal
See Portal TV article
Before setting up your Portal, make sure to review our health and safety guidelines. To set up
your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your
Portal's touchscreen during setup, learn more about turning off accessibility options.
Assemble your Portal:
1. Place your Portal on a stable flat surface, like a tabletop or counter.
o Do not place your Portal near sinks, showers, pools or other areas where it might
get wet.
o Do not place your Portal near sources of heat, such as stoves, ovens, or radiators.
o Do not place Portal where it may be tipped over easily.
2. Plug your Portal in with the included power cord.
o Plug the included power cord into Portal first, then into an appropriate outlet.
 Make sure the included power cord is fully plugged into your Portal before
plugging it into an appropriate outlet.
o Your Portal works when connected to a rated AC power source with 100V to
240V AC at 50Hz to 60Hz. Please review our health and safety guidelines for
more information.
o Arrange any cables and cords so that people and pets are not likely to trip over or
accidentally pull on them as they move around or walk near the Portal.
Select your language and connect to Wi-Fi:
Once your Portal is plugged in, follow the on-screen instructions to begin setup.
1. Select your language, then tap Next.
2. Connect to Wi-Fi.
1. Select your Wi-Fi network.
2. Enter your Wi-Fi password and tap Join.
3. Tap Next.
4. Tap Continue. Your Portal may need to download the latest software in order to
complete setup. Once the download is complete, you may be asked to restart your
Portal.
If you have trouble connecting to the Wi-Fi, learn how to check your signal.
Give your Portal a name and log in with Facebook or WhatsApp:

Facebook Portal Specifications

General

Microphones	4-microphone array
Compatibility	Works with WhatsApp
Connectivity	Wi-Fi
Privacy Features	Camera cover and microphone mute button
Smart Camera	Automatically pans and zooms to keep everyone in frame

Summary

Portal Setup and Assembly

Initial Placement and Power Connection

Instructions for placing the Portal on a stable surface and plugging in the power cord.

Language Selection and Wi-Fi Setup

Steps to select language and connect to a Wi-Fi network for initial setup.

Account Login and Network Changes

Naming Your Portal and Logging In

Guide on naming the Portal and logging in with Facebook or WhatsApp accounts.

Modifying Wi-Fi Network Settings

Instructions on how to change the Portal's Wi-Fi network connection after setup.

Device Controls and Modes

Muting Camera and Microphone

Instructions for muting or turning off camera/microphone on different Portal models.

Portal Sleep Mode Activation

Steps to manually put the Portal device into sleep mode.

Initiating Calls

Making a Call via Touchscreen

Guide on accessing contacts and starting calls using the touchscreen interface.

Call Management

Answering and Ending Calls

Procedures for accepting incoming calls and terminating active calls.

Portal Call Features and Contact Management

Key Call Features Overview

Overview of Smart Camera, Smart Sound, AR effects, and other call functionalities.

Making and Receiving Calls

Details on making calls to Facebook/WhatsApp contacts and receiving calls.

Viewing and Managing Contacts

Explanation of how Portal contacts are sourced and accessed.

Manual Camera Adjustments

Entering Manual Mode with Gestures

Instructions for using touch gestures to manually zoom and adjust camera focus.

Advanced Call Functions

Camera Spotlight and Mode Control

How to enable spotlight, turn it off, and exit manual camera mode.

Group Call Operations

Steps for creating and managing group calls with Messenger and WhatsApp contacts.

Story Time Feature

Using Story Time During Calls

Guide for activating and sharing interactive stories during a video call.

Story Time App and Account Linking

Story Time App Usage

Instructions to open and use the Story Time application for sharing stories.

Adding User Accounts to Portal

Process for linking additional user accounts to the Portal device.

Account and Alexa Management

Removing User Accounts

Steps to detach user accounts and associated data from the Portal.

Alexa Integration and Deregistration

Guide for connecting and disconnecting Amazon Alexa services on the Portal.

WhatsApp Integration

Connecting Your WhatsApp Account

Steps to link and configure the Portal with a WhatsApp account for messaging.