22: I am unable to receive the OTP for registering myself on the Fastrack
Reflex World application. What can be done?
A: Please make sure that you have entered the correct and active mobile
number and email. You will receive the OTP on your email.
If you still do not receive the OTP, please contact the toll-free number
18002660123 or can write to us as smartdesk@titan.co.in
23. I have purchased a new Fastrack Smartwatch and while I have completed
my pairing with the application Fastrack Reflex World, it is asking for a
Firmware Update. Is it mandatory to do so?
A: Yes, it's mandatory to update the firmware to experience the best version of
the watch.
25. I am not located in India and my contact number comes with a different
country code. How do I register myself in the application?
A: Even though you are not in India, the registration process for the application
remains the same. Accept the terms and conditions and enter your mobile
number. On the next screen, enter the OTP to complete registration. The list of
countries where you will receive the OTP is as follows:
Singapore, Australia, New Zealand, Fiji, Philippines, Nepal, Bhutan, Bangladesh,
Qatar, Bahrain, UAE, Kuwait, Oman and Japan.
26. I am unable to connect the watch straps to the watch head. Please help.
A: There is a quick-release pin that needs to be aligned in the hole provided on
the watch head lug. You need to align the pin properly between the lug holes
and connect the strap to the watch head.
24. My Fastrack Reflex World crashes every time I open the application.
What needs to be done?
A: Kindly uninstall and reinstall the application. If the issue persists, please
contact the toll-free number 18002660123 or can write to us at
smartdesk@titan.co.in.
27. How can I change the units of measurement in my watch?
A: You can change the units of measurement in your watch by going to App >
Settings > My Watch and toggling between Imperial/ Metric format for
temperature formats and other data displays.
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