3 Handling Common Problems
2. If the computer is obtaining IP addresses automatically, check whether the
computer has obtained an IP address in the network segment of 192.168.x.x.
3. Contact the personnel in the network management center to check whether the
WAN is connected correctly and bound with the LAN port.
3.83.8 Failing to Access Internet Using Wi-Fi
Handle the problem according to the procedures below:
1. Check whether the computer is connected to the ONT's Wi-Fi signal correctly
and can obtain an IP address automatically.
2. Contact the personnel in the network management center to check whether the
WAN connection is bound with the Wi-Fi port correctly.
3.93.9 Measured Internet Access Rate Lower or
Higher Than the Standard Value
Contact the personnel in the network management center to check whether the
bandwidth profile is configured correctly and bound to the ONT.
3.103.10 Test of Voice Service Failed
Handle the problem according to the procedures below:
1. Check whether you can hear the current tone when you go off-hook; if no,
check whether the phone cable is connected correctly.
2. Check whether you can hear the dial tone when you go off-hook; if no, contact
the network management center to check whether the voice service work order
has been delivered correctly and whether the uplink device has delivered the
configuration data to the voice service port of the ONT.
3. Log into the ONT to check whether it has obtained an IP address for voice
service .
4. Contact the softswitch platform to check whether the voice node data have
been configured.
Version: A
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