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TROUBLESHOOTING
Ice & Water models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Automatic ice
maker does
notwork.
Ice maker has not been
turned on.
Switch on ice maker, see ‘Using
your ice maker’ section.
Water supply turned off or
not connected.
Connect water supply.
Freezer compartment not
working.
Contact Customer Care Centre.
Water pressure too low. Check water pressure.
Water line kinked/squashed. Check water line for kinks/
squashing.
Filter clogged. Water filter may need replacing.
Ice cubes stick in ice bin. Remove ice bin, loosen cubes and
remove clumped ice. Refit ice box.
Ice cubes taste
tainted.
Unsealed packages may be
transmitting odour/taste.
Discard ice cubes and clean ice
storage bin. See ‘Cleaning Care –
Interior’ section.
Wrap or cover strong smelling
foods.
Poor taste from incoming
water.
Replace filter cartridge (product
parts and accessories can be
purchased through our Customer
Care Centre (part number: 839041).
Slow ice cube
freezing.
Door may have been left
ajar.
Close door.
Freezer compartment set
too warm.
Turn temperature to a colder
setting. (See ‘Operating
instructions’ section).
Wet ice/
iceclumping.
Low water pressure. Check water pressure.
Filter blocked. Replace filter cartridge, see ‘Water
filter’ section.
Long freezer door openings. Gently tap ice to unstick or, if large
clumps occur, empty ice bin and
make new ice.
High ambient temperature.
Ice bin left out of freezer
compartment for a length
of time.
Ice will stick together over
time.