logo ( ) near the date and time on your computer screen. If you see this icon, uninstall
Fitbit Connect using the same process for uninstalling any program.
Bluetooth is turned on. Bluetooth allows your computer to communicate with your Fitbit device.
To verify, go to Start > Settings > Bluetooth. If you can't find this setting and don't know
whether your computer supports Bluetooth, this blog explains how to check for Bluetooth
compatibility.
If your computer doesn't support Bluetooth, it can still communicate with your device if you
purchase a wireless sync dongle from the Fitbit Store.
If your device still won't sync, try these steps:
1. From the Start menu go to Settings > Bluetooth. Make sure you see your device on the list with
the word “Connected” below.
2. If your device isn't connected:
1. Tap or click the device name and choose Remove Device.
2. Make sure your device is nearby and wait for it to reappear in the devices list.
3. When it does, tap or click the device again and choose Pair. The pairing process can take
several minutes but when it's done the Bluetooth status should change to “Connected.”
3. If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak
or temporarily compromised. Try using the wireless sync dongle, available from the Fitbit Store.
4. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a
different phone, tablet, or computer and try to sync.
5. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and
from the list of connected Bluetooth devices on your computer and try to sync.
Mac or Windows 8.1 Computer
Syncing difficulty is usually caused by a missing requirement. Verify each requirement before
moving on to the troubleshooting steps.
Fitbit Connect is installed. To check, look for an icon with the Fitbit logo ( ) near the date and
time on your computer screen. If you can't find it, try the set up instructions again in How do I
set up my Fitbit device?
During set up your device connected ("paired") to your Fitbit account successfully. To check, log
into your fitbit.com account and click the gear icon ( ) in the top right corner. You should see
your Fitbit device's name at the top of the menu. If you don't, click the Fitbit Connect icon ( ).
Choose Open Main Menu > Set Up a New Device and follow the instructions to pair your device.
If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To
check, go to System Preferences > Bluetooth > Turn Bluetooth On.
If your computer doesn't support Bluetooth, it can still communicate with your device if you
purchase a wireless sync dongle from the Fitbit Store.
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