Syncing and Notifications
Syncing
Requirements
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To see if your device is compatible, see fitbit.com/devices.
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Check if your phone, Fitbit device, and Fitbit app are up-to-date.
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Your phone must be connected to cellular data or Wi-Fi, and the
Bluetooth setting must be turned on.
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If you use more than one phone or tablet to sync, make sure the
other device isn't nearby.
Troubleshooting syncing
1. Force quit the Fitbit app on your phone.
2.
On your phone, go to Settings Bluetooth and turn Bluetooth
off and back on.
3. Open the Fitbit app and try to sync your device.
4. If your device doesn't sync, restart it.
Consumer Electronics Service Guide
Restart Instructions
Ace 2 &Inspire series
1. Connect your device to the char-
ging cable.
2. Press and hold the button or but-
tons on your tracker for 5 seconds.
Charge 3 &Charge 4
1. Clip the charging cable to the port
on the back of the tracker.
2. Press and hold the button on your
tracker for 8 seconds.
Charge 5 &Luxe
1. Swipe down from the clock screen
to find the Settings app .
2.
Open the Settings app Restart
Device Restart.
Sense &Versa series
Press and hold the button for 10
seconds.
Notifications
Check your phone
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Your phone must be within 30 feet of your Fitbit device.
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You won’t see text notifications if you have the conversation
open on your phone.
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You won’t see notifications if you turned on settings such as
focus, do not disturb, quiet hours, or driving mode on your
phone.
Check your Fitbit device
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You won’t see notifications on your Fitbit device if you turned
on the do not disturb or sleep mode setting.
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If device lock is active on your Fitbit device, tap your Fitbit
device's screen to unlock your device.
Troubleshooting tips for iPhones
Share system notifications
1.
Tap Settings Bluetooth next to the name of your
Fitbit device.
2. Turn Share System notifications OFF and then back ON .
Show previews
Tap Settings Notifications. Make sure Show Previews is
set to Always or When Unlocked.
App notification settings
For each app that sends notifications, tap Settings
Notifications the name of the app and verify these
settings:
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Allow Notifications—On
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Alerts Notification Center—On
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Show Previews—Always or When Unlocked
Troubleshooting tips for Android
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Turn off background restrictions or limitations:
1.
Go to Apps & Notifications Fitbit app.
2. Tap Background restrictions or Background limits to turn
off the setting.
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Turn off battery limitations:
1.
Go to Apps Fitbit app Advanced Battery Bat-
tery optimization.
2. Change the view to All apps.
3. Search for the Fitbit app and choose Not optimized.
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Turn on location services and allow the Fitbit app to access
your location.
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