Have questions or need help? Visit help.tbit.com/cwsupport or call 1-844-302-2821,
8 a.m. – 8 p.m. CT, Monday - Friday.
14
FAQs
WHY IS MY SMARTWATCH NOT CHARGING?
We recommend plugging your charging cable into a USB port on your
computer or other low-energy device. Please only use the charging cable
that came with your smartwatch. When your smartwatch is properly secured
to the charger, the percent charged will appear on the smartwatch screen.
However, if your charging cable is dirty, if the smartwatch is not securely
connected to the charging cable, or if the tracker is wet, your smartwatch will
not charge properly.
WHAT DO I DO IF I FORGOT THE EMAIL ADDRESS I USED TO
ENROLL IN THE PROGRAM?
If you forgot the email address you used during enrollment, instead of clicking
“Log In” on the Fitbit app’s home screen, click “Join Fitbit” to create a new
account. Once you change your email address, be sure to use that same email
address to log in to the Fitbit app. Note: Once you pair your device, you will
see an invitation to re-enroll in Level2
.
WHAT DO I DO IF I FORGOT MY FITBIT ACCOUNT PASSWORD?
1. Log out of the Fitbit app (in case you’re logged in).
2. Tap or click Log In > Forgot your password?
3. Enter your email address and tap or click Send Reset Email. An email will
be sent to the email address you entered. If you don’t receive the email, it’s
possible that you entered your email address incorrectly or the email went
to your Spam or Junk folder. Try completing this step again and check all
your email folders. If you still have not received the password reset email,
please call Fitbit support at 1-844-534-8248.
4. Click the link in the password reset email. This link takes you to our mobile
website. Enter your new password and tap or click Set.
5. Return to the Fitbit app and log in using your new password.
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