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Troubleshooting
Error Codes
Note: Error codes appear on the In Service display.
Error
Code
Error Type Cause Reset and Recovery
0 Cam Sense
Error
The valve drive took longer
than 6 minutes to advance to
the next regeneration position.
Unplug the unit and examine the powerhead. Verify
that all cam switches are connected to the circuit
board and functioning properly. Verify that the motor
and drive train components are in good condition
and assembled properly. Check the valve and verify
that the piston travels free.y. Replace/reassemble
the various components as necessary.
Plug the unit back in and observe its behavior. The
unit should cycle to the next valve position and stop.
If the error re-occurs, unplug the unit and contact
technical support.
1 Cycle Step
Error
The control experienced an
unexpected cycle input
Unplug the unit and examine the powerhead. Verify
that all cam switches are connected to the circuit
board and functioning properly. Enter Master Pro-
gramming mode and verify that the valve type and
system type are set correctly with regard to the unit
itself.
Step the unit through a manual regeneration and
verify that it functions correctly. If the error re-occurs
unplug the unit and contact technical support.
2 Regen
Failure
The system has not regener-
ated for more than 99 days (or
7 days if the Control Type has
been set to Day-of-Week).
Perform a Manual Regeneration to reset the error
code. If the system is metered, verify that it is mea-
suring flow by running service water and watching
for the flow indicator on the display. If the unit does
not measure flow, verify that the meter cable is con-
nected properly and that the meter is functioning
properly.
Enter Master Programming mode and verify that the
unit is configured properly. As appropriate for the
valve configuration, check that the corrct system
capacity has been selected, that the day override is
set properly, and that the meter is identified correctly.
If the unit is configured as a Day-of-Week system,
verify that at least one days is set ON. Correct the
settings as necessary.
3 Memory
Error
Control board memory failure. Perform a Master Reset and reconfigure the system
via Master Programming mode. After reconfiguring
the system, set the valve through a manual regener-
ation. If the rror re-occirs, unplug the unit and contact
technical support.
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