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Terms & Conditions
**Warranty Procedure.**
Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”) must be obtained by the original purchaser from
FLX. The original Purchaser must contact a FLX representative to discuss the problem with the product and to obtain a WPRAN. Upon issuance of a WPRAN, the product
component(s) must be returned to FLX. The original Purchaser is responsible for
the return of the product, undamaged in transit, to FLX for warranty work and for the costs
associated with shipping the component(s) when returning them. If FLX BIKE determines a warranty claim is valid and conforms with this warranty, FLX will provide replacement
component(s).
For valid warranty claims hereunder, FLX will reimburse the original Purchaser for shipping costs incurred as a result of returning the product to FLX for warranty work at standar
d
ground shipping rates, and FLX will pay for shipping costs to return the product to the original.
**Limited Remedy.** Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts at the sole
discretion of FLX BIKE. In no event shall FLX BIKE be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury,
property damage, or econ
omic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
**Cancellation.** Buyer has a 10 day period to cancel an order for a full refund. After the cancellation period, no refunds will be awarded. The Goods will be delivered with no
returns.
**Modification. **Buyer has a 10 day period to modify an order at no additional cost beyond the published price of Goods. After the modification period, B
uyer is subject to a
minimum $100 administration fee at manufacturer’s discretion. All modifications are subject to availability. There is no guarantee these modifications can be made unless approved
by FLX BIKE. To file a modification claim, email hello@flx.bike with your original order confirmation.
**Returns.**
Our extensive quality control means that our products are thoroughly tested and ultra-reliable by industry standards. All products are
warranted to work as described on arrival and
for the warranty period. If there is a warranty claim, it will be assessed by FLX BIKE and new parts will be delivered upon claim’s approval. FLX BIKE will accept the return of
warranted components. If there is a major fault with the product, contact FLX BIKE immediately. FLX BIKE will not accept returns for change of mind.
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