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How do I make a warranty claim?
RADIO FLYER INC. WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED
WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED
COMPONENT.
To exercise your right to receive a replacement for a Covered Component under this Limited
Warranty, you must:
Contact the Customer Service team by email at customerservice@radioflyer.com or by phone
at 1-800-621-7613. Customer Service will work with you to diagnose the issue and identify
solutions.
If the Customer Service team determines that a Covered Component must be replaced, they
will provide you with a set of instructions for returning the defective Covered Component and
receiving the replacement.
After you receive the replacement Covered Component, the Customer Service team will also
assist in determining how to replace or install the new Covered Component into your e-Bike.
Replacement Covered Components under this Limited Warranty shall only be shipped to the
address of the original purchaser.
SHIPPING DAMAGE
Shipping damage claims are very time sensitive and it is the purchaser’s responsibility to
immediately inspect the e-Bike for damage upon receipt. Radio Flyer Inc. will replace a Covered
Component that is damaged during shipment if you:
Notify Radio Flyer Inc. of a Covered Component damaged in the shipping process within thirty
(30) days of your receipt of the e-Bike; Provide Radio Flyer Inc. with a dated picture of the
damaged Covered Component; and Return all original packaging and paperwork included with
the e-Bike
Radio Flyer Inc. will not be held responsible for stolen packages and the purchaser is solely
responsible for ensuring the package is safely collected at delivery. To more closely control,
manage and monitor your delivery, we encourage you to sign up for a free UPS My Choice
account. You can learn more about this UPS service and sign up here.
SOLE AND EXCLUSIVE REMEDY
Your sole and exclusive remedy for breach of this limited warranty, and Radio Flyer Inc.'s sole
and exclusive liability, is to either repair or replace the defective product. Repaired or replaced
products will be warranted to the end of the warranty period of the original product. They do
not extend the original warranty period.
DISCLAIMERS
This Limited Warranty is the only express warranty made to you and is provided in lieu
of any other express warranties or similar obligations (if any) created by any advertising,
documentation, packaging, or other communications. EXCEPT FOR THE LIMITED WARRANTY
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