36
Troubleshooting
Issue Possible Reason Corrective Action
The eBike does
not work or
appear to turn
on
The battery has been fully drained
Recharge the battery using the
manufacturer provided charger
The battery is not fully seated or
installed into its dock
Remove the battery from the eBike;
reinsert the battery and fully seat it into the
battery’s dock to ensure a connection
There is a connection issue
Check the connections and wires that are
visible on the eBike, repair or clean and
connections in a poor state
The brakes are depressed, not allowing
the motor to activate
The brake levers contain a small switch that
automatically stops the motor if depressed;
for the motor to engage, make sure that
the brakes are in the fully open or released
position
The eBike
feels slow to
accelerate and
will not reach
top speed
The battery is not fully charged and
cannot provide full power
Recharge the battery; note that speed and
acceleration will worsen when the battery is
nearly depleted
The brakes are applied and slowing
down the eBike
Check to see if the brakes are rubbing when
riding, adjust the brakes to allow for easier
wheel movement
The eBike is fully loaded or overloaded
Reduce the load to go faster; note that the
weight loaded on the eBike will impact the
acceleration and top speed of the eBike
The eBike’s
range is
reduced
The battery is not fully charged and
cannot provide full power
Recharge the battery between uses and
ensure that the battery is fully charged
before riding; note that range is directly
related to the battery’s charge level
The brakes are applied and slowing
down the eBike
Check to see if the brakes are rubbing when
riding, adjust the brakes to allow for easier
wheel movement
The eBike is fully loaded or overloaded
Reduce the load to go further; note that the
weight loaded on the eBike will impact the
range
The terrain is very rough or hilly
Rough surfaces and inclines make the eBike
work harder, riding in these conditions will
reduce the range
The battery
does not charge
The battery is not fully seated or
installed into its dock
Remove the battery from the eBike;
reinsert the battery and fully seat it into the
battery’s dock to ensure a connection.
The charger is not fully connected to
the battery charge port well
Disconnect the charger from the charger
port; reconnect and fully insert into the
charger port
The outlet used does not have power
Charge the battery at a dierent power
socket
The eBike is
making an odd
noise when
moving
The brakes are rubbing
Adjust the brakes to allow for easier wheel
movement
A cable is loose and hitting something
Look to see if any wires are rubbing against
moving parts, move or restrain them with
zip ties if needed
The motor or wheel is damaged
Inspect the motor and wheel for damages,
replace if needed
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