Focus TView Gold - Returning a Damaged or Failed Tview Gold Unit

TView Gold User’s Guide
Chapter 5
35
failure etc.)
TV or PC
screens that
have rolling
waves
• Possible bad or wrong power adapter being
used.
• Try another adapter or verify that you are
using the correct one.
Returning a Damaged or Failed TView
Gold Unit
To return a TView Gold unit, follow these steps:
1. Contact FOCUS Enhancements Technical Support at 1-
408-370-9963. A representative is available from 9:00 AM
to 12:00 PM and 1:00 PM to 5:00 PM Pacific Standard
Time (PST). Explain the nature of the problem and any
evidence of damage you may have found. The customer
representative will either assist you with the specific
problem or give you a Return Materials Authorization
Number.
Note: No goods will be accepted for warranty repair or
return without an RMA number.
2. Pack the TView Gold carefully. If possible, use the original
shipping package. Send the package pre-paid and insured
via United Parcel Service (UPS) or US Mail to: