Follett Horizon Elite HMD1410N User Manual (English)

Questions and Answers:

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Michael HartmanJul 31, 2025
Why is my Follett Horizon Elite HMD1410N Ice Maker not making ice but showing HI AMPS?
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  Debra CrawfordJul 31, 2025
  The ice machine might not be making ice and showing HI AMPS due to several reasons: * Poor water quality may cause ice to jam the auger. To resolve this, clean the ice machine, increase flushing frequency, and position the TDS switch to the High TDS setting. * A damaged shuttle mechanism could be the cause. In this case, replace or repair the shuttle mechanism. * There may be an intermittent drive output from the PC board, causing the evaporator to freeze. Replacing the PC board should fix this. * The gearmotor might be unplugged. Ensure it is properly plugged in.
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Victoria DavisAug 4, 2025
What to do if my Follett Horizon Elite HMD1410N Ice Maker is running but not making ice?
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  Anita HarrisAug 4, 2025
  If your Follett Ice Maker is running but not producing ice, it could be due to several defective components. Here's what you can check: * The compressor might be defective, requiring replacement. * The start relay could be faulty and need replacing. * A defective start capacitor might be the issue, so replace it. * The run capacitor could be defective, and you'll need to replace it. * The main contactor might be defective, requiring replacement. * There might be no output from the PC board, in which case, replace the PC board.
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Stephen SuarezAug 8, 2025
Why is my Follett Horizon Elite HMD1410N Ice Maker in TIME DELAY without a full bin?
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  phuffmanAug 9, 2025
  If your Follett Ice Maker is in TIME DELAY mode even though the bin isn't full, here are some possible reasons: * Ice jamming might be occurring due to an improperly installed transport tube, causing a false shuttle. Correct the transport tube routing. * The shuttle might be stuck in the up position. Repair or replace the shuttle mechanism. * A damaged or improperly installed thermostat (open) could be the issue. Replace or reposition the thermostat. * The transport tube may have backed out of the coupling. Correct the coupling installation.
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Laura CarterAug 13, 2025
What to do if my Follett Horizon Elite HMD1410N is making ice and there is excessive water in the bin?
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  wrushAug 13, 2025
  If your Follett Ice Maker is producing ice but there's too much water in the bin, or water is entering the bin from the transport tube, consider these potential causes: * Failed water sensors may be the problem. If the processor incorrectly detects no water when water is present, clean or replace the water probe assembly and check the wiring connections. * A blocked reservoir vent could be the cause. Clean or replace the vent tubes. * The water feed solenoid valve might be defective, stuck in the open position. Replacing the water feed solenoid valve should resolve this.
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Jennifer JohnsonAug 21, 2025
What to do if my Follett Horizon Elite HMD1410N Ice Maker is making ice and has a drain clog?
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  David BurnettAug 21, 2025
  If your Follett Ice Maker is producing ice but has a drain clog, the issue might be improper flow in the drain system. Correct or clean the drain system to resolve this.
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Stephanie WernerAug 26, 2025
What to do if my Follett Ice Maker is not making ice due to a drain clog?
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  Mary WatsonAug 26, 2025
  If your Follett Ice Maker isn't making ice because of a drain clog, it might be due to an internal water leak touching the chassis sensor. Identify and repair the leak, then clean and dry the chassis and sensors before restarting the machine.