Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible
cause(s)
Possible solution(s)
I am unable to
retrieve the
report on the
website, or I
receive a system
error.
The preferred
dealer
information did
not load correctly.
When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.
• This could be
due to your
phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone
may not be
activated on the
website.
• Update your mobile number
in your account on the website.
• Make sure you have full signal
strength and that your
Bluetooth volume level has been
turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.
• The phone in
use is not
activated, OR
• Your phone has
ID blocker active.
• This is a free feature, but
you must first register online to
use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
414 SYNC®
2014 Edge (edg)
Owners Guide gf, 2nd Printing, March 2014
USA (fus)
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