Ford Focus - Page 372

Phone Issues
Issue Possible
Cause(s)
Possible Solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.
Limitations on
your phone’s
capability.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or special
ring tones associated with the
missing contact.
I am having
trouble connecting
my phone to
SYNC.
• Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
• Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction.
• Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
372 SYNC姞
2013 Focus (foc)
Owners Guide gf, 1st Printing
USA (fus)