GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized Ford dealer for
warranty repairs. While any Ford dealership handling your vehicle line
will provide warranty service, we recommend you return to your selling
dealer who wants to ensure your continued satisfaction. Please note that
certain warranty repairs require special training and/or equipment, so not
all dealers are authorized to perform all warranty repairs. This means
that, depending on the warranty repair needed, you may have to take
your vehicle to another dealer. A reasonable time must be allowed to
perform a repair after taking your vehicle to the dealership. Repairs will
be made using Ford or Motorcraft parts, or remanufactured or other
parts that are authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at the number below.
At home
You must take your Lincoln or Mercury vehicle to an authorized Lincoln
Mercury dealer for warranty repairs. While any Ford, Lincoln or Mercury
dealership handling your vehicle line will provide warranty service, we
recommend you return to your selling dealer who wants to ensure your
continued satisfaction. Please note that certain warranty repairs require
special training and/or equipment, so not all dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
dealer. A reasonable time must be allowed to perform a repair after
taking your vehicle to the dealership. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
Customer Assistance
Customer Assistance
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