When you select: You can:
Master Reset
Completely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
Application Download new software applications
(if available) and then load the desired
applications through your USB port. See the
web site for more information.
Return
Exit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise,
see the tables below.
Use the website at any time to check your phone’s compatibility,
register your account and set preferences as well as access a
customer representative via an online chat (during certain hours).
Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or
www.syncmaroute.ca for more information.
Phone issues
Issue Possible cause(s) Possible solution(s)
Excessive
background
noise during a
phone call.
The audio control
settings on your
phone may be
affecting SYNC
performance.
Review your phone’s user guide
regarding audio adjustments.
During a call,
I can hear the
other person
but they cannot
hear me.
Possible phone
malfunction.
Try turning off the device,
resetting the device, removing the
device’s battery, then trying again.
424 SYNC®
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA (fus)
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