USB and media issues
Issue Possible cause(s) Possible solution(s)
I am having
trouble
connecting my
device.
Possible device
malfunction.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when
Iturnonthe
car.
This is a device
limitation.
Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth
audio does not
stream.
• Thisisa
phone-dependent
feature, OR
• The device is not
connected.
Make sure the device is
connected to SYNC and that
you have pressed play on your
device.
SYNC® 427
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA (fus)
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