Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue Possible cause(s) Possible solution(s)
I am unable to
submit a report.
• This could be due
to your phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone may
not be activated on
the website.
• Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial
when I tried to
use Traffic,
Directions and
Information.
• The phone in use
is not activated, OR
• Your phone has
ID blocker active.
• This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNC® 429
2014 Taurus
Owners Guide gf, 2nd Printing, September 2013
USA (fus)
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