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Scott WelchAug 16, 2025
What to do if my Fortune lock responds 'Low Battery'?
- PPatrick EscobarAug 16, 2025
If your Fortune lock responds with a 'Low Battery' message, you should replace all four (4) batteries with new AA alkaline batteries.
What to do if my Fortune lock responds 'Low Battery'?
If your Fortune lock responds with a 'Low Battery' message, you should replace all four (4) batteries with new AA alkaline batteries.
What to do if my Fortune lock accepts the code but doesn't open?
If your Fortune lock chimes indicating code acceptance but the door won't open, check for any obstructions between the door and the frame. Also, verify that the wire is securely connected to the interior lock.
How to fix a Fortune lock that is not responding?
If your Fortune lock isn't responding, start by pressing the Yale logo to activate the keypad and ensure you're making good contact with the logo. If the keypad numbers are visible, see if they respond when pressed. Then, check that the batteries are correctly installed in the battery case, replacing them if necessary. Finally, make sure the keypad wire is fully connected and not pinched.
What to do if my Fortune lock lights dim and shows no reaction?
If your Fortune lock is on for a while and then shows no reaction with dimming lights, replace the batteries.
What to do if Fortune lock doesn't respond and I'm locked out?
If your Fortune lock doesn't respond and the door is locked and inaccessible, try replacing the batteries. Alternatively, use the mechanical key to unlock the door.
Why won't my Fortune lock entry code register?
If your entry code won't register on your Fortune lock, and the low battery indicator is lit, start by replacing the batteries. Ensure that your entry code is between 4 and 8 digits long and that you're using unique codes for different users. Also, remember to enter the code while the keypad is active by tapping the Yale logo and entering the code within 5 seconds.
What does it mean if my Fortune lock says 'Invalid Code'?
If, after entering an entry code and pressing the Check key, your Fortune lock displays an “Invalid Code” error or times out, first verify that the code you entered is a valid 4 to 8 digit code that has been previously programmed. Also, check if Vacation mode is enabled, and if so, only an admin user can disable it via the app.
What to do if my Fortune lock says 'Wrong Number of Digits'?
If your Fortune lock responds with “Wrong Number of Digits” after entering a code and pressing the Check key, it means the digits entered were either incorrect or incomplete. Re-enter the correct code, followed by the Check key.
Why doesn't the deadbolt extend on my Fortune lock?
If the deadbolt on your Fortune lock doesn't extend when locking the door with the keypad, the lock might not have been handed properly. Look for the “Lock Handing” setting to resolve this issue.
How to fix a Fortune lock that operates silently?
If your Fortune lock operates but makes no sound, check the app settings to see if the volume is turned off.
Wireless Technology | Z-Wave Plus |
---|---|
Lock Type | Deadbolt |
Power Source | Battery |
Battery Type | AA |
Battery Quantity | 4 |
Communication Protocol | Z-Wave Plus |
Security | AES 128-bit encryption |
Auto Lock | Yes |
Manual Override | Yes |
Operation Range | Up to 100 feet line of sight |