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o that were not installed in accordance with the manufacturer’s installation instructions, by a qualified installer and
licensed plumber or in accordance with any applicable standards published by Standards Australia that apply to the
Product; or
o that were purchased second hand, at auction, or from a person other than an authorised representative of PRKS;
• maintenance or repair performed by unauthorised persons and/or use of spare parts that are not genuine;
• when the Customer cannot provide documentation evidencing date of purchase of the Product;
• incidental, indirect or consequential loss or damage including loss of or damage to property, injury to, illness or death of, any
person in connection with a Product failure or defect; or
• product removal or re-installation costs, visits and calls of specialised technicians and costs borne by the Customer due to the
unavailability and/or non-use of the Product.
The Remedy is the sole remedy under this Express Warranty.
Extra Representations
No representation or warranty by any person, including a PRKS employee or agent, shall be binding to the extent that they are
inconsistent with or to the extent that the representation expands this Express Warranty unless expressly incorporated in writing in
this document. This Express Warranty supersedes and overrides all prior agreements, representations and warranties made by PRKS
and its authorised agents.
Making an Express Warranty Claim
If the Customer becomes aware, or ought reasonably be aware of any defect, damage or deterioration to the Product, the Customer
must stop using the Product and promptly report it to PRKS within the Warranty Period
To make a claim under this Express Warranty, please contact PRKS by submitting an enquiry at www.prkws.com or you can call
(03) 9700 9100 to speak with our friendly customer care consultants.
You will need to provide us with:
1. model number of your Product
2. product identification (e.g., serial number);
3. details of the problem you have experienced with the Product;
4. a copy of your original purchase receipt;
5. address details of where the product is installed; and
6. any relevant pictures can be attached if lodging the claim online.
Express Warranty claims received after the Warranty Period will not be accepted.
Expenses
Subject to the following terms, PRKS will provide the Remedy to the Customer at its cost:
• PRKS is not responsible for any associated or ancillary costs that you incur as a result of replacement or repair of your Product
unless PRKS has given its prior written approval.
• Where a claim has been made under this Express Warranty and the Product is located outside of a 50km radius from any store
where the Product can be purchased from an authorised retail (Warranty Area), you are responsible for the cost of delivery
to the nearest service agent or the travel cost for a technician to travel to a location outside the Warranty Area.
PR Kitchen & Washroom Systems Pty Ltd
83 Bangholme Road
Dandenong South, VIC 3175, Australia
Phone: 03 9700 9100
Email: customercare@prks.com.au
Website: www.prkws.com
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