FRANKLINWH aPower 2 - Common Problems and Solutions

FranklinWH System User Manual
24
Common Problems and Solutions
No. Problems Solutions
1
aPower LED on the
aPower keeps flashing
once per second.
Check if the aGate EMS module is working normally:
i. Check that the aGate power switch is ON (closed)
and the indicator is lit.
ii. Check if the aGate is connected to an external EPO
(Emergency Power Off) switch. If yes, check that
the EPO switch is closed.
iii. Check that the aPower breaker on the aGate is in
the ON position.
2
aPower starts off-grid and
fails to discharge.
Check whether the aPower breaker on the aGate is in
the ON position. If not, flip it on and then check the
aPower status after 1 minute. If aPower discharges
properly, the equipment is back to normal.
3
After startup, the aGate
failed to activate the Wi-Fi
access point (AP).
Turn off the aGate power switch and turn it on after 10
seconds. Scan for the aGate hotspot on your mobile
phone. If your mobile phone is connected to it, the Wi-
Fi access point has returned to normal.
4
“Device offline” is
displayed on mobile app.
Check whether the aGate communication network is
normal:
i. If the aGate is communicating via hard-wired
ethernet, please check the network connectivity.
ii. If the aGate is communicating via Wi-Fi, please
check the signal strength. The aGate does not
currently support 5GHz Wi-Fi network connection.
Please ensure that a 2.4GHz Wi-Fi network is
available.
iii. If a 4G cellular network is used, please check the
network conditions at the aGate location. If the
signal strength is poor, contact your installer to
purchase a 4G cellular network enhancement
option.