FranklinWH System User Manual
26
No. Problems Solutions
7
“Off-grid overload” is
displayed on the mobile
app.
i. Check if the grid is available.
ii. Check if there are large electrical devices running.
If yes, shut down the unessential devices to allow
the system to operate normally.
iii. Due to the special characteristics of the battery,
the system power is slightly reduced at
temperatures below 50 °F (10 °C) to guarantee the
service life of the battery. If an off-grid overload
occurs in this case, shut down the large electrical
devices to allow the system to operate normally.
iv. If the system experiences an off-grid overload
during multiple aPower units starting, turn off all
electrical devices and turn them back on in
sequence after the aPower units have been
successfully started.
8
The system shuts down
after an air conditioner or a
pump is started.
i. Check if the grid is available.
ii. During a grid outage, due to the power required to
start the air conditioner or pump, the system may
shut down while other large electrical devices are
running when trying to start the air conditioner or
pump. Because of this, it is recommended that you
shut off other large electrical devices and restart
them after the air conditioner or pump has been
successfully started.
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