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Customer Assistance
If your washing machine has functioning problems, check the probable causes and corrections. If the
suggested corrections are not sufficient, call the Service Center.
Problem Probable Causes Corrections
If the washing
machine doesn’t work
The "Washing Programs" knob is not
positioned correctly.
Place the knob in the chosen program.
The indicator light of the "ON/OFF" key
is not ON.
Press the key and wait for 5 seconds.
The washing machine is in the soak step. Please wait the end of the soak step.
The plug is not properly plugged in the
electric socket.
Check the plug and the electric socket
where the washing machine is connected.
The electrical circuit (plug, wires, circuit
breaker) is in bad condition.
Check the electrical circuit, and if necessary,
call an electrician.
Blackout. Wait for the return of the energy.
The lid of the washing machine is open. Close the lid.
It is been used an adaptor ou extension
cord.
Do not use adaptors, replace the electric
socket. Do not use extension cord.
The supply voltage is low.
Call an electrician to check the electric net
voltage in your home.
Wrong voltage.
Check the correct voltage for your washing
machine.
Agitation is low
One of the soft washing programs was
selected.
During the soft washing the agitation is
slower to not damage clothing. Does not
require correction.
Wrong voltage.
Check the correct voltage for your washing
machine.
If the washing
machine doesn’t
drain/spin
The drain hose water is too high.
Place the hose to a maximum height of
140 cm.
The end of the drain hose in the laundry
sink is submerged in water.
Do not let the end of the drain hose stay
submerged when the laundry sink is full.
The lid of the washing machine is open. Close the lid.
The drain hose is folded or strangled. Unfold or clean the drain hose.
Vibration/noises
The washing machine is not leveled. Level the washing machine.
The washing machine is against the wall or
in some furniture.
Take the washing machine far from the wall
or furniture.
The clothes are badly distributed in the
drum.
Distribute the clothes correctly and do not
wrap them in agitator.
The package base has not been removed. Remove all package parts.
Noise during spin.
The drain pump is turned ON causing a
characteristic noise, which is normal.
Noise during the start of spin.
It is normal to occur in some cases the
contact between the tank and the inside of
the washing machine. This does not affect
the operation of the washing machine
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