36
TROUBLESHOOTING
Concern Potential Cause Common Solution
Dispenser
Dispenser
will not
dispense
ice.
• There is no ice in the bin
to be dispensed.
• The refrigerator doors
are not completely
closed.
• Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
• See the Ice maker is not making
any ice section.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Ice
dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
Dispenser
will not
dispense
water.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line
valve is not open.
• Remove and reinstall the water filter.
For
PurePour Connect
, be sure to
push the filter in all the way until
it clicks into place and is secured
inside of the water filter housing.
• Replace filter cartridge. Be sure
to push filter all the way in until
it clicks into place and is secured
inside of the water filter housing.
• Open household water line valve.
See CONCERN column AUTOMATIC
ICE MAKER.
Water
not cold
enough.
• As warmer tap water
goes through the
filter and enters the
water supply system,
the chilled water is
pushed through to the
dispenser. Once the
chilled water is used up,
it will take several hours
to bring the freshly
replaced water to a
cooler temperature.
• Add ice to cup or container before
dispensing water.
Note: Only first 26 ounces are chilled.
Water has
an odd
taste and/or
odor.
• Water has not been
dispensed for an
extended period of time.
• Unit not properly
connected to cold
water line.
• Draw and discard 10-12 glasses of
water to freshen the supply.
• Connect unit to cold water line that
supplies water to the kitchen faucet.
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