Error Code
461
Problem Solving
15
016-553
[Cause] ApeosWare Authentication Management or ApeosWare Authentication
Agent does not support the interface version of the machine.
[Remedy] You must upgrade ApeosWare Authentication Management or
ApeosWare Authentication Agent's version. Check whether the machine
supports ApeosWare Authentication Management or ApeosWare
Authentication Agent to being upgraded.
016-554
[Cause] The login name and password used for domain user authentication of
ApeosWare Authentication Management or ApeosWare Authentication
Agent is invalid.
[Remedy] Correctly set the login name and password used for domain user
authentication of ApeosWare Authentication Management or
ApeosWare Authentication Agent.
016-555
[Cause] Connection to ApeosWare Authentication Management or ApeosWare
Authentication Agent to the database or the active directory timed out.
[Remedy] Check whether you can connect from ApeosWare Authentication
Management or ApeosWare Authentication Agent to the database or the
active directory.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-556
[Cause] Connection to ApeosWare Authentication Management or ApeosWare
Authentication Agent to the database timed out because of an overload.
[Remedy] Because the service is overloaded, wait for a while, and then execute
authentication again.
If the error still is not resolved, check ApeosWare Authentication
Management or ApeosWare Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-557
[Cause] Authentication Agent internal error occurred.
[Remedy] Check ApeosWare Authentication Management or ApeosWare
Authentication Agent.
For more information on the process, refer to the manual for ApeosWare Authentication
Management or ApeosWare Authentication Agent.
016-558
[Cause] The machine received an unknown error from ApeosWare
Authentication Management or ApeosWare Authentication Agent.
[Remedy] Contact our Customer Support Center.
016-559
[Cause] A remote download parameter error occurred. An invalid value is set for
essential system data.
[Remedy] Confirm the settings for essential system data.
016-560
[Cause] A communications error occurred between the machine and ApeosWare
Authentication Management or ApeosWare Authentication Agent.
[Remedy] Check whether the network cable is connected, and confirm the settings
of ApeosWare Authentication Management or ApeosWare
Authentication Agent. Also, print a Configuration Report, and if the DNS
address of the server is set to "Server Name / IP Address" for
"Authentication Agent", check whether DNS is enabled.
016-562
[Cause] Multiple entries containing the same smart card information were found
in the guest database of Active Directory or ApeosWare Authentication
Management or ApeosWare Authentication Agent.
[Remedy] Correct the guest database entries of Active Directory or ApeosWare
Authentication Management or ApeosWare Authentication Agent so that
they do not contain the same smart card information.
Error Code Cause and Remedy
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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