Network-related Problems
441
Problem Solving
14
Unable to scan using an IPv6 address
Other problems on IPv6 addresses
Symptom Remedy
When the machine is
configured with only a link-
local address, file transfer
fails.
Assign a global address to the machine.
When you specify the
computer name on a storage
destination server of the
Scan to PC (SMB) service in
an IPv6 environment without
a DNS server, scan data
cannot be transferred.
Scan data cannot be transferred with SMB if a destination
server is specified using the computer name. Use the IPv6
format to specify the server.
The machine does not
operate correctly if the
Internet Fax direct destination
is specified in IPv6 address
literal format.
Example:
csw@[ipv6:2001:db8::1]
In IPv6 environment, use a DNS server and specify a
destination using a fully qualified domain name (FQDN).
The machine does not
operate correctly if the mail
address for the E-mail
service is specified in IPv6
address literal format.
Example:
csw@[ipv6:2001:db8::1]
In an IPv6 environment, use a DNS server and specify an e-
mail address using the FQDN.
Symptom Remedy
Unable to search devices
with IPv6 addresses in UPnP.
In an IPv6 environment, use Function Discovery of WSD.
In an IPv6 network with no
DNS server installed,
authentication fails if an SMB
authentication server is
specified using the computer
name.
Directly specify the IPv6 address to specify the computer
name of an authentication server.
When the Web Applications
service such as DocuShare is
used, you cannot correctly
specify the destination URL
using the IPv6 address.
Example:
http://[ipv6:2001:db8::1]
In IPv6 environment, use a DNS server and specify a remote
service's destination URL using the FQDN.
IPv6 addresses are not
correctly recorded on output
job logs.
Use an IPv4 network for correct logging.
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