14 Problem Solving
504
Problem Solving
14
027-776
O [Cause] An error occurred during communication with the SMTP
server.
[Remedy] Use ASCII characters to modify the host name that has
been specified under [Tools] > [Connectivity & Network
Setup] > [Machine's E-mail Address/Host Name]. If the
error still is not resolved, confirm with your network
administrator whether the SMTP server supports the
EHLO command.
027-777
O [Cause] The destination SMTP server does not support SMTP-
AUTH.
[Remedy] Set [E-mail Send Authentication] to [Off] under [Tools] >
[Connectivity & Network Setup] > [Outgoing/Incoming E-
mail Settings] > [SMTP Server Settings].
027-778
O [Cause] The destination SMTP server does not support the SMTP-
AUTH system set on the machine.
[Remedy] Confirm the authentication type supported by the SMTP
server with your network administrator. The machine
supports the following authentication types: PLAIN (plain
text) authentication, LOGIN (BASE64) authentication, and
CRAM-MD5 (challenge-response).
027-779
O [Cause] Failed to authenticate the SMTP server.
[Remedy] Confirm the login name and password set to SMTP-AUTH.
027-796
O O O [Cause] The received e-mail was discarded because no
documents were attached to it. (The machine is set to print
attached documents only.)
[Remedy] To print the mail body or header information also, change
settings in the [Properties] screen of CentreWare Internet
Services.
Refer to "12 Computer Operations" > "E-mail Printing" in the User Guide.
027-797
O O [Cause] The output destination of the received e-mail is invalid.
[Remedy] Specify a correct output destination, and send the e-mail
again.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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